मेरो किसान, मेरो विश्वास
Return & Refund Policy
मेरो किसान, मेरो विश्वास
मेरो किसान, मेरो विश्वास
At Mero Kishan, we strive to deliver fresh, high-quality agricultural products directly to your doorstep. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.
Given the perishable nature of fresh agricultural produce, items must be inspected upon delivery. You are eligible for a replacement or refund under the following conditions:
Items cannot be returned if they have been consumed, misused, stored improperly after delivery, or if requests are initiated after 24 hours from delivery confirmation.
Once your return/refund claim is verified by our support team:
Per Nepal Electronic Commerce Act (2081) and consumer guidelines, for disputes or complaints please contact our designated Grievance Officer:
Grievance Officer: Mero Kishan Customer Protection Cell
Email: support@merokishan.com / merokishan@gmail.com
Phone: +977 01-4115272 / +977-9813496809
Address: Baneshwor, Kathmandu, Nepal
SLA Resolution Timeline: Acknowledged within 48 hours; resolved within 7 business days.